Tiago Galo

Shipment & Delivery

Order Turnaround
The products may take between 1 and 3 days to prepare, depending on the product and volume of orders at that time. 
If you need your order for a specific date, write to me at tiagogalo.shop@gmail.com before making your purchase. There are priority forms of shipment, albeit they are more expensive. I will inform you of the possibilities and costs.

Shipping
Shipping is charged at checkout and it will vary depending on the location and weight of the parcel. The orders are shipped using CTT correio registado or Airmail depending on size and weight, at our discretion.

Packaging 
All the Prints are sold unframed, in a flat sturdy package.

Delivery
Orders being sent to a Portuguese address are usually delivered within 1-3 days, but international orders can take up to two weeks to be delivered – please allow up to 3-4 weeks in transit to be safe. Please take care to enter your delivery address correctly as I cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided.

Customs Fees
Buyer is responsible for international custom fees and/or duties.

Returns & Exchanges
I do hope that you are happy with what you received but if for some reason you are not, please do get in touch immediately. If you notice that your order is damaged upon arrival, please do not accept the package and contact us straight away. Alternatively, please photograph the damaged packaging/item and e-mail tiagogalo.shop@gmail.com, or send it back to us so we can see what went wrong.

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