Order Turnaround
The products may take between 1 and 3 days to prepare, depending on the
product and volume of orders at that time.
If you need your order for a specific date, write to me at tiagogalo.shop@gmail.com before
making your purchase. There are priority forms of shipment, albeit they
are more expensive. I will inform you of the possibilities and costs.
Shipping
Shipping is charged at checkout. The orders are shipped using CTT
correio registado with a tracking number. Shipping rates to Portugal are 4,00 euros, and the rest of the world 9,00 euros.
Packaging
All the Prints are sold unframed, in a flat sturdy package.
Delivery
Orders being sent to a Portuguese address are
usually delivered within 1-3 days, but international orders can take up
to two weeks to be delivered – please allow up to 3-4 weeks in transit
to be safe. Please take care to enter your delivery address correctly as
I cannot be held responsible for any undelivered parcels or parcels
delayed in transit due to incorrect address details being provided.
Customs Fees
Buyer is responsible for international custom fees and/or duties.
Returns & Exchanges
I do hope that you are happy with what you received
but if for some reason you are not, please do get in touch immediately. If you notice that your order is damaged upon arrival, please do not accept the package and contact us straight away.
Alternatively, please photograph the damaged packaging/item and e-mail tiagogalo.shop@gmail.com, or send it back to us so we can see what went wrong.